A warning about Aviva car insurance
To be connected to a human who could deal with the cancellation. In the meantime, I could choose from either Soul, Pop, Jazz, or Classical music while being charged per minute for the privilege, because Aviva does not apparently have enough staff to cope promptly with cancellations.When I did get connected – it could have been to someone overseas judging from the accent – I found out about Aviva’s loyalty bonus. A cancellation fee of £49, amounting to a quarter of the yearly premium charge from the new insurer.
I have checked the small print over several pages of the insurance papers twice and have not yet managed to find information about this sting in the tail. Seems I might need a magnifying glass or a lawyer to find that information.
Since I don’t want to waste time complaining through the usual bureaucratic channels, I decided to publish this article and will supply an update when Aviva takes the cancellation payment from my bank account.